How ordering from us works
ORDERING MADE SIMPLE
Create your account
Getting started is easy. First, check whether we deliver to your postcode and choose your preferred delivery option. You’ll then be guided through creating an account, adding your delivery address, and securely setting up payment details.
All payments are processed securely by Stripe.
How the basket and order deadlines work
Once you have all your details confirmed your customer basket will then automatically confirm your orders. The basket is designed specifically for subscriptions, so there is no need to check out every time you change your order. Your order deadline and delivery day will be clearly stated on the customer basket. The basket will show the details for the next delivery slot on your delivery round. Any orders for future weeks will displayed in 'future & pre orders' at the bottom with clear dates of the order.
You will receive automated emails ahead of your deadline as well as when the order has been confirmed when the deadline has passed.
Choose your box
Add extras
FAQS
Managing Your Orders
You can make changes to your order up to midnight the Wednesday before your scheduled delivery. This deadline helps us plan our harvests, place accurate orders and keep food waste to a minimum.
Log in to your account, navigate to Holidays in your account settings and set the dates you need. Any deliveries due in that window will be skipped automatically. We will do the rest.
Yes! Manage your likes and dislikes through your account settings. Once the weekly box contents are published, usually by the Friday before delivery, you can also swap individual items in or out. We will always do our best to honour exclusions but please note they cannot be guaranteed as substitute options are limited each week.
Yes, you can update your payment details at any time by visiting the Payment Details section in your account settings. All payments are taken the Wednesday before your scheduled delivery. Please make sure your payment details are kept up to date as deliveries will not be made if we are unable to process a valid payment.
We are sorry to hear that. Please get in touch with our team by email, ideally within 24 hours of your delivery arriving, and let us know what the issue is so we can look into it and make it right.
We are sorry to see you go. Simply remove the items from your basket to cancel future orders. If you just need a short break, you can also pause deliveries by booking a holiday or removing all items from your basket through your account settings.
Deliveries
Not at all! Simply let us know a safe place where your driver can leave your box. If you live in a house, a large sturdy plastic box with a lid left outside your door works well to protect your produce from the elements. Make sure it is big enough for the whole box as we are unable to unpack orders. In warmer months, consider using a chill bag or insulated box for any delicate or chilled items.
You can also arrange to leave a key with us to guarantee access to a secure spot. Just get in touch with our team by email to set this up.
We deliver across the week and will let you know your designated delivery day when you sign up. Deliveries are organised by area to keep things efficient and reduce unnecessary emissions, so we are unfortunately unable to change delivery days in most cases.
We are unable to provide estimated delivery times as these vary depending on route and conditions. We recommend arranging a safe place for your box to be left rather than waiting in, so your delivery day stays hassle free whatever time we arrive.
No, we offer free delivery on orders over a certain value.
Yes! We offer a collection option from our farm. You can choose this when signing up or switch to it at any time through the Delivery Method section in your account settings.
We do not currently offer shop collections. If you are concerned about missing a delivery, remember we are always happy to leave your box in a safe place. Just drop us an email to let us know.
You haven’t answered my question!
Get in touch by email and we will get back to you as soon as we can.
